Important Shipping Info
Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% sealed packaging and strive to get your orders to you as quickly as possible. We offer multiple courier options including DHL, FedEx, USPS, and UPS.
Orders placed before 3 PM EST on Monday through Friday are shipped the same day.
Non-rush orders placed after 3 PM EST on Sunday through Thursday will ship the next day.
Rush orders (express or overnight) placed M-F as late as 3 PM EST will be shipped that day, and can only be guaranteed if the order is placed over before 3 PM EST.
Rush orders (express or overnight) placed after Friday at 3 PM EST and on Saturdays will ship on Monday (except holidays).
Priority, Express, and Overnight shipping options – depending on your metro area, most rushed packages deliver on Saturdays.
Holidays & Shipping
We work around the clock to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! That being said, our couriers need a rest sometimes, and delivery may be delayed on the following holidays:
New Year’s Day
Martin Luther King Jr’s Birthday
Washington’s Birthday (President’s Day)
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving
Christmas Day
DELIVERY OPTIONS AND PRICES FOR USA and CANADA
USA SHIPPING OPTIONS
USA Shipping Options (Contiguous US Only)
Cost
UPS/USPS Standard (3-5 business days)
$15.00
Free if you spend over $75.00
USPS Express Expedited Shipping (1-2 business days)
$25.00
Premium Next Business Day Delivery (On orders before 3 PM EST M-F)
$49.99
CANADA SHIPPING OPTIONS
Canada Shipping Options
Cost
Canada UPS Standard (4-7 Days)
$15.00
Free if you spend over $75.00
Canada UPS Express (1-2 Days + Customs)
$25.00
INTERNATIONAL DELIVERY OPTIONS AND PRICES
If you’re shipping to a location outside the US or Canada we offer both an economy and express international delivery option.
INTERNATIONAL SHIPPING OPTIONS
International Shipping Options
Cost
International Standard (8-12 Days + Customs)
$15.00
International Express (5-8 Days + Customs)
$25.00
We may have one additional day processing time for Asian or rural addresses, as couriers have a lot of difficulties delivering packages to these locations. Depending on your country, and the sensitive nature of our products, orders may also have trouble making it through customs. International orders may also be subject to import duties or taxes. We have no way of knowing beforehand the border crossing fees and taxes. As a result, we assume no responsibility for these fees and we recommend customers call their local border authorities before placing an order to inquire as to any possible fees. Customers are responsible for all applicable laws and legal regulations of the country to which their order is shipped too. We are not liable or responsible for customers who break these laws. For these reasons, we reserve the right to cancel any order and provide a full refund.
Shipping & Billing
Simple plastic packages and plain envelopes are used for all deliveries. The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin. All billing is done under our anonymous company name ON THAT LEVEL CREATIONS. (For North American customers the credit card line may show as either “ON THAT LEVEL CREATIONS”.”)
Tracking My Order
Free Order Tracking is included for all orders placed in the United States and Canada. Within 12-48 business hours of placing your order, you’ll receive an email including your tracking details and status of your order.
