Common queries answered
Frequently asked Questions
We accept returns within 14 days of your order being delivered to you. We offer exchange or store credit.
WE DO NOT OFFER REFUNDS. We do not issue return labels.Items must be unworn and unwashed with their original packaging and tags. Shoes must be tried on indoors and free of dirt, scuffs and wear. Thank you for shopping with onthatlevelcreations.
Yes we ship worldwide.
We accept all major credit cards. unfortunately we do not accept paypal, bank transfers or money orders. When placing and order please make sure you’ve entered the correct mailing address in order for the payment to be approved.
We do our best to restock the best sellers, Please email us if you have any questions/concerns on any specific product.
When providing you with the most up to date fashion we do not restock large quantities of items.
You’ll receive an email confirmation once your order has been received. Once your order has been shipped you’ll also get a shipping confirmation/tracking number.
Unfortunately at this time once your order has been processed and shipped we are unable to modify or cancel. When your order does arrive, please feel free to follow our exchange instructions for store credit.
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